FAQ

Get the answers to our most frequently asked questions.

You can reach us by email via info@canada.shiptodr.com or call us at 416.580.3463.

Yes we do offer both pickup service as well as the option to drop off at our warehouse.  For pricing feel free to click on get a quote on our main page and follow the steps. Please note for larger orders we may requote you the pickup fee when the order exceeds that of a standard cargo caravan.

If you would like to drop off at our warehouse, feel free to package the goods at our facility to save yourself from having to carry a large box or barrel.

Yes we do! Contact us via whatsapp or by phone for pricing.

 

 

We ship personal goods, personal effects and non perishable foods.  For other items please contact us.

Generally, packages can take 4-5 weeks from date of container departure to arrival in the Dominican Republic but there can be transshipment delays.  You can track here.  You will also be subscribed to SMS text shipping updates if you have a Canadian phone number.

Personal Goods

In the rare case your package is lost that contains used goods, we would refund the FULL freight you paid.  Shiptodr.com is not responsible for lost or damaged items in shipments with used or personal goods.

Glass or Delicate Goods

In the rare case your package is damaged that contains glass or delicate goods, we would only be responsible for the goods if we were to package the item ourselves.  In this case if we package your goods and it arrives damaged then we would pay a maximum of $100 towards the replacement goods.

Responsibilities as Freight Forwarder

ShipTODR agrees to use reasonable care in selecting Carriers and customs brokers and carry out its services within a reasonable time after Goods are received for transport.. ShipTODr’s responsibilities, rights and defences are governed by any law compulsorily applicable to the mode or leg of transport by which Goods are transported or handled and the Carrier’s terms of carriage. Where Goods are lost or damaged before being loaded on a truck or ship, or after being unloaded from a truck or ship, ShipTODR’s responsibility is limited to the amount of freight and expenses charged for the handling of such Goods. If the place or time of damage to or loss of Goods cannot be determined, Ship TODR’s responsibility for lost or damaged Goods is limited to the lesser of $ 4.41 per kilogram or $500 per vehicle or package.

We do not currently ship cars but will be adding that service in 2022.

Yes, we do, please contact us prior to booking to receive an accurate quote.

How to Pack a Barrel

  • If you are shipping two or more barrels, put the chemicals, detergents, toiletries and the tinned foods in one barrel, and put the other food and fragile items in another barrel, to prevent transfer of scent and to protect food from accidental contamination
  • Pack your barrel in layers to prevent damage to the contents and the transfer of smell / taste; which is why it is important to sort the items into type
  • Put heavy and bulky items to the bottom of the barrel to make a strong foundation for the rest of the contents to sit on
  • Any chemicals, should be packed to the bottom of the barrel so that they cannot spill over the other items
  • Pack tins (of the same size) in shopping bags and tie the handles; put up to two layers of 6 tins (12 in total) in each bag, which are easier to wrangle than individual tins
  • Pack small items, such as tubes of toothpaste and sachets of food, in empty plastic containers or plastic bags and push them into any gaps
  • You can restrict the transfer of scented items, such as soap and perfumes, by sealing them inside air-tight containers – do not pack them near to dried goods which have a habit of ‘sucking up’ the scent (soap flavoured rice and pasta does not taste good!)
  • Delicate food items, such as dried goods, snacks and breakfast cereals should be packed at the top of the barrel and double wrapped so they cannot be squashed or burst
  • Use soft items, such as, towels or clothes to form a barrier between the heavy items at the bottom of the barrel and the soft and food items near the top, this also helps prevent the spread of scent
  • Place any receipts for proof of the cost and age (non-food items) of the contents in an envelope and put it on the top of the contents in case you want to show it to customs officials at the wharf to prove the value of goods; new non-food items will attract more import taxes, so if you can prove that dish set or electrical item is used it will lessen the blow
  • This may seem ridiculous, but… don’t clean, shine and spruce up used household items – the wear and tear ensures it is obvious it is a used item (see above point) – this is probably not appropriate if sending items to others, but if it is for your own use just scour that old dutch pot to within an inch of its life when you get to Dominican Republic!
  • Leave a few empty plastic bags at the top of the barrel in case you need to put anything in them that won’t fit back in the barrel after customs have gone through it; it will be taped to the top of the barrel

Yes! Here it is.ShipToDr.com Service Agreement.